HOW DO I PLACE AN ORDER?
As you browse our site and find great products you love just click ADD TO CART To select something. Once you’ve completed shopping click on CHECKOUT which you’ll find along the top or right-hand side of the site dependent on where you are. Complete the self-explanatory form, make your payment and your order will be on its way!
HOW CAN I PAY FOR MY ORDER?
We accept payment with major credit cards, Apple Pay and Paypal (*Paypal payments will be taken to a secure Paypal page and you will be returned back securely to our store). Your payment is processed securely.
HOW CAN I MAKE A RETURN?
Before making a return please read our Returns Policy. Once you have checked the Returns Policy please email us at firstname.lastname@example.org and let us know of any issue with your product.
We will advise you on whether to return it to us and/or we will organise for a replacement product to be sent to you.
Please note we do not accept a "change of mind" returns.
CAN I PICK UP MY ORDER?
You sure can. You can pick up your order from our direct to factory outlet which is located at:
Factory 4, 32 – 34 Little Boundary Road, Laverton North VICTORIA.
Our outlet is open 9:30 am – 3 pm Monday to Friday
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
We ship orders via Australia Post and you should receive a tracking number from them once your order has been lodged. Eastern State delivery times are usually between 2-5 days. Western and Northern States can take between 7-10 days. If you’re worried about your delivery just contact us and we’ll chase it up for you. Order fulfilment and dispatch are done during business weekdays. We are closed on weekends and major holidays (e.g. Christmas, Anzac Day)!
For all other inquiries please contact us:
1) Message Us.
2) Email Us
3) Call Us
+61 3 9935 1300 (10am - 4pm AEDT / Monday - Friday)